Refund and Returns Policy

Overview

At eclecticmix, we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and our procedures.

Eligibility for Returns

• Items must be returned within 30 calendar days of the delivery date.
• Products must be unused, in their original condition, and accompanied by the original packaging and receipt.
• Custom, personalized, or clearance items are not eligible for return unless they arrive damaged or defective.

Return Process

Step 1 – Contact Us

Before returning any item, please contact our support team at [email protected] or call +1 (980) 584-2828. Provide your order number, the reason for the return, and any supporting photos if the product is damaged.

Step 2 – Receive Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and give you detailed instructions, including the return address:

1635 Northwest 6th Court, Charlotte, North Carolina 28203, United States

Step 3 – Ship the Item

Package the item securely, include the RMA number on the outside of the package, and use a trackable shipping method. The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

Refunds

• Refunds are processed to the original payment method within 7‑10 business days after we receive and inspect the returned item.
• Original shipping charges are non‑refundable, except when the return is a result of our mistake.
• If the returned item is found to be used, damaged, or missing parts, we reserve the right to deny the refund or charge a restocking fee.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired product.

User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Return items in their original condition and packaging.
• Use a trackable shipping service for returns.

Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to modify this policy at any time, with changes taking effect upon posting on our website.

Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1 (980) 584-2828
Address: 1635 Northwest 6th Court, Charlotte, North Carolina 28203, United States